Customer Support Agent

Remote, Malaysia / Full-time

Customer Support Agent


  • Response to customer inquiries via communication channels.
  • Resolve customer issues, concerns and offer technical support.
  • Collaborate with other teams to address complex issues.
  • Follow up with customers to ensure satisfaction.
  • Continuously improve customer service processes and procedures.


  • Excellent communication skills, both verbal and written. Proficiency speaking and writing in English and Malay.
  • Patience and empathy in dealing with customer inquiries.
  • Problem-solving and critical-thinking abilities.
  • Familiarity with the products or services offered.
  • Ability to work well in a team and collaborate with other departments.
  • Own a laptop, stable internet connection.


  • Vibrant and engaging workplace.
  • Attractive compensation package.
  • 10 days of annual leave, 10 days of medical leave, and 10 public holidays.
  • Remote work options.
  • Opportunities for training, career advancement, and skill development.

Apply for Customer Support Agent