Customer Support Agent

Remote, Malaysia / Full-time

Customer Support Agent


  • Response to customer inquiries via communication channels
  • Resolve customer issues, concerns and offer technical support
  • Collaborate with other teams to address complex issues
  • Follow up with customers to ensure satisfaction
  • Continuously improve customer service processes and procedures


  • Excellent communication skills, both verbal and written. Proficiency speaking and writing in English and Malay
  • Patience and empathy in dealing with customer inquiries.
  • Problem-solving and critical-thinking abilities.
  • Familiarity with the products or services offered.
  • Ability to work well in a team and collaborate with other departments.
  • Own a laptop, stable internet connection


  • Experience a dynamic and engaging work environment 
  • Competitive compensation
  • Opportunities for training, career growth, and skill enhancement
  • Flexible schedules (day-night shifts: 9 am-9 pm, 9pm-9am/ 2 days off)
  • Remote work

Apply for Customer Support Agent