Responsibilities
- Response to customer inquiries via communication channels
- Resolve customer issues, concerns and offer technical support
- Collaborate with other teams to address complex issues
- Follow up with customers to ensure satisfaction
- Continuously improve customer service processes and procedures
Requirements
- Excellent communication skills, both verbal and written. Proficiency speaking and writing in English and Malay
- Patience and empathy in dealing with customer inquiries.
- Problem-solving and critical-thinking abilities.
- Familiarity with the products or services offered.
- Ability to work well in a team and collaborate with other departments.
- Own a laptop, stable internet connection
Benefits
- Experience a dynamic and engaging work environmentÂ
- Competitive compensation
- Opportunities for training, career growth, and skill enhancement
- Flexible schedules (day-night shifts: 9 am-9 pm, 9pm-9am/ 2 days off)
- Remote work